M-PESA Crosses 30 Million Active Customers Per Month

The leading telecommunication company in East Africa, Safaricom has announced that the world’s largest mobile payment system  – M-PESA, has crossed 30 million monthly active users.

According to the company, Lipa Na M-PESA is part of the key growth driver as service Continues to focus on digital services and regional expansion.

“M-PESA’s success has been achieved on the back of consistent focus on the needs of our customers by ensuring that we are constantly delivering innovations that add value to their lives. We thank all our customers for getting us to the 30 million monthly active customers milestone.

As the country goes digital with growing smartphone usage, we are committing to continue exploring and delivering life-changing innovations in a digital world”, Safaricom CEO, Peter Ndegwa said.

The milestone comes a few days after M-PESA marked its 15th year since its launch on 6th March 2007. Kenya remains M-PESA’s most active market accounting for more than 30 million of the service’s 51 million customers across Kenya, Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho, Ghana, and Egypt.

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M-PESA has driven financial inclusion in Kenya to more than 82 percent of the adult population from a low of 25 percent and generates over 82.65 Billion shillings ($826 Million) in revenue per annum.

Growth in M-PESA customer usage has also been driven by the launch of various innovations over the years including financial services such as M-Shwari, KCB M-PESA, and Fuliza.

Safaricom has equally established both local and global partnerships that enable customers to send and receive money, and to make payments across the world including with PayPal, AliExpress, and Western Union.

The last two years have seen M-PESA record explosive growth in business usage with the number of businesses accepting payments on its Lipa Na M-PESA service more than doubling from 173,000 in April 2020 to more than 387,000 today.

Safaricom and Vodacom are focusing on growing the service in other markets to bring them to the same level of maturity as Kenya. The two organizations announced the launch of M-PESA Africa in April 2020 intending to consolidate M-PESA’s resources, strategy, and roadmap across the continent.