Family Bank Relocates Its Branch In Eldoret

Family Bank has relocated its Eldoret West branch to Zion Mall from Mountain View Building, along Uganda Road.

The relocation is part of the Bank’s plans to enhance the convenience of access for customers and tap into the growing SME Market in Eldoret by providing them with a unique banking experience.

“As a Bank, we are pleased to redeploy our Eldoret West services to this new strategic location. Our customers can now expect an elevated level of personalized, convenient service and customer experience that Family Bank is known for,” said Family Bank CEO Nancy Njau.

“As a homegrown brand, this signifies a step forward as we continue to expand our operations and enhance accessibility even as we seek to meet the evolving needs of our customers,” she said.

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In attendance during the opening was the Bank’s Chief Retail Officer Phyllis Kimani and Head of Branches Joseph Mwaura.

Family Bank is a financial institution that prides itself in growing a strong retail customer base with a key focus on SME banking anchored on the positive transformation of people’s lives in Africa. Family Bank is the fourth largest bank in Kenya, in terms of branch network with 95 branches across 32 counties. The Bank has over 750,000 customers, 4,900 bank agents, and over 8,000 merchants countrywide with total assets of KES.142.4 billion and a deposit base of KES 102.6 billion as of 31st December 2023.

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