Family Bank Relocates Kisii Branch, Banks On Accessibility

Family Bank has strengthened its presence in Kisii by relocating its branch to Zonic Hotel along Hospital Road, a more accessible and convenient location.

This move which is aimed at improving customer experience by providing a more spacious, secure, and convenient banking environment with ample parking, aligns with the Bank’s ongoing strategy to optimize its branch network to enhance service delivery and operational efficiency while supporting the financial needs of individuals, businesses, and SMEs.

“As the business landscape in Kisii continues to evolve, we are dedicated to ensuring that our customers enjoy seamless banking experiences that cater to their unique financial needs. This move enables us to provide enhanced service delivery while leveraging digital banking solutions to complement our physical presence,” Family Bank CEO Nancy Njau

Kisii is a key commercial hub in Kenya’s western region, with a growing population and a business ecosystem that demands robust and responsive banking solutions. With more than a half of Kisii’s economic activity driven by the agriculture, the cosmopolitan county is also experiencing growth in hospitality industry, medical services and transport, and social stability.

“This relocation is part of our broader commitment to ensuring our customers have access to modern, convenient, and secure banking services. By enhancing accessibility and customer experience, we are committed to extending our support both through affordable credit and capacity building to enable sustainability to businesses more so those in the SME sector and agriculture value chain,” she said.

The Bank also recently relocated the Kangemi branch next to Kangemi market to enhance service delivery.

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