List Of Nairobi Estates Set To Experience Water Disruptions

In an official notice released by the utility company, the disruption of water is expected to last approximately 24 hours, commencing on the morning of Wednesday, May 7, as engineers and technical staff work around the clock to rectify the issue.

According to the NCWSC, the malfunction occurred on Sunday, May 4, when water unexpectedly splashed onto six critical electrical motors and their corresponding control panels at the Kabete pumping station.

The incident effectively disabled the equipment, halting the station’s pumping operations and triggering an immediate reduction in water supply to several parts of the city.

“Water supply interruption is expected to affect certain city estates due to ongoing repair works on six pump motors and their electrical control panels at Kabete pumping station,” read a statement issued by NCWSC.

The water company revealed that a team of technical experts had already been dispatched to the site and was actively engaged in repair efforts. The affected pumps at Kabete play a pivotal role in the city’s water distribution network by boosting water pressure and channeling the flow towards key reservoirs in Dagoretti and Uthiru.

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Without the pumps operating at full capacity, supply to downstream areas is significantly reduced.

Consequently, residents in a broad swath of Nairobi will feel the impact of the pump failure. Estates located along Naivasha Road, Kawangware, Gatia, Kabiro, Riruta Satellite, Dagoretti Corner, Ngando, and Kangemi are among the areas directly affected.

Additionally, neighborhoods extending further afield, including Mountain View, Karen, and even Ongata Rongai, are expected to experience supply interruptions due to the disrupted flow from Kabete.

“The company regrets the inconvenience caused to our esteemed customers and assures them that all efforts are being made to restore normal water supply by Wednesday night or Thursday morning,” the NCWSC added in its notice.

“This is therefore to inform our customers residing in the affected estates of the 24-hour interruption of water supply. We thank our customers for their patience and understanding as we work to resolve this issue.”

This latest incident comes amid a series of operational challenges faced by the NCWSC in recent months. Beyond infrastructure failures, the company has been battling widespread illegal water connections across Nairobi. In an effort to curb the growing menace, the NCWSC had earlier issued a 30-day notice to all landlords and customers with unauthorized water connections, urging them to regularize their supply arrangements by April 30.

Those who failed to comply now face stiff penalties, including possible disconnection and legal action.

The company has repeatedly warned that illegal water connections not only deprive the utility of much-needed revenue but also pose serious risks to public health by compromising water quality and undermining the integrity of the distribution network.

As repair works continue at the Kabete facility, residents in the affected estates have been urged to use available water sparingly and to make necessary arrangements to cope with the temporary disruption. The NCWSC has assured the public that they are committed to restoring full service as soon as possible and will provide updates on the situation as it develops.

In the meantime, many households are turning to water vendors and borehole operators to meet their immediate water needs, albeit at a higher cost. For some, the disruption has rekindled longstanding frustrations over water supply reliability in the city, as intermittent shortages and infrastructure breakdowns remain a persistent challenge for many Nairobi residents.

The NCWSC emphasized that investments in infrastructure upgrades and enhanced monitoring systems are underway to reduce the frequency of such disruptions in the future. However, they acknowledged that aging equipment and rising demand continue to strain the city’s water supply system.

As Nairobi awaits the restoration of normal water services, residents are reminded to stay informed through official NCWSC communication channels and to report any cases of illegal water connections or leaks to the company for prompt action.

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