NCBA Leadership Tours Central Kenya To Deepen Customer And Community Ties

NCBA Bank’s leadership team hit the road in Central Kenya last week, reaffirming its commitment to customers and communities while driving growth in the region.

From September 19, NCBA Kenya Managing Director James Gossip, accompanied by senior leaders Jane Ng’ang’a (Head of Branches) and Jacquie Muhati (Head of Brands), embarked on a tour that spanned Kerugoya, Karatina, and Nyeri.

The visits brought the leadership closer to customers and showcased the bank’s resolve to strengthen its footprint in one of Kenya’s most dynamic regions.

“At NCBA, we believe customer obsession begins from Within. That’s why our Go Getters, our Internal champions, are our first customers. It’s a principle James Gossip, MD, NCBA Kenya, continues to uphold as we continue to build a culture of excellence,” said the bank in a statement.

At each stop, the team visited NCBA branches, engaged staff, and held open conversations with customers. Beyond the banking halls, they paid visits to some of the region’s leading enterprises, including Agitech Seedlings and Johjam Printing, recognizing the critical role SMEs play in fueling local economies.

The day was capped with customer luncheons and dinners in Kerugoya and Karatina—moments designed not just for networking but for listening, learning, and reinforcing long-term partnerships.

On the second day, Mr. Gossip paid a courtesy call to the Mwai Kibaki Referral Hospital, one of Central Kenya’s most vital health institutions. Discussions centered on ways NCBA can empower the facility to expand and scale its services, underlining the bank’s belief that stronger communities pave the way for stronger economies.

The Mwai Kibaki Hospital team also showcased their impressive Oxygen Production Unit, a facility that not only ensures self-sufficiency for the hospital in times of need but also supplies oxygen to other hospitals at subsidized rates.

“It was yet another inspiring and insightful stop on the Central Circuit as our leadership team explored opportunities to support healthcare institutions in delivering impactful services to the community,” said the bank.

“NCBA is about more than banking—we are about powering growth and building connections that matter,” Gossip noted during the tour.

The Central Kenya visit underscores NCBA Bank’s customer-first philosophy and its wider mission to create opportunities, support businesses, and uplift communities across the country.

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