NCBA Champions Customer-Driven Growth Across Mombasa, Nyali, And Ukunda

In line with its customer obsession agenda, NCBA has concluded its Coast leadership engagement circuit, which brought together customers, partners, and staff across Ukunda, Nyali, and Mombasa. The three-day activity provided a platform for open dialogue with customers, offering valuable insights into their experiences and expectations while reinforcing NCBA’s commitment to customer-centric growth in one of Kenya’s most economically vibrant regions.

The Coast region plays a pivotal role in Kenya’s economy, driven by tourism, port operations, maritime services, agriculture, and trade. Around 45 percent of the region’s economic activity is attributed to tourism, with an additional 15 percent from maritime and port operations. According to the latest Gross County Product (GCP) report, Mombasa County contributes approximately 4.5 percent to Kenya’s national gross value added, making it one of the top four county economies in the country. These figures highlight not only the economic weight of the Coast, but also its potential as a growth engine for trade, logistics, hospitality, and business.

Speaking during the engagement, NCBA Kenya Managing Director James Gossip, said, “The Coast represents one of Kenya’s most economically important corridors and our presence here is about creating meaningful partnerships that unlock potential. At NCBA, we believe that progress starts with listening to our customers, our communities, and our people, so that we can design solutions that truly make a difference in their lives.”

As part of its growth strategy, NCBA has been executing robust retail and corporate banking initiatives. On the retail front, the bank has expanded its branch network to 100 branches across the country, increasing accessibility to both urban and regional markets. On the corporate banking side, NCBA recently launched ConnectPlus, a next-generation transaction banking platform built on cloud-based technology. The platform enhances transaction processing, strengthens security, and improves liquidity management for corporate and SME clients.

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At the same time, NCBA continues to invest heavily in digital banking, with mobile and online channels driving more than 30 percent growth in digital loan disbursements year-on-year. This expansion aligns with the bank’s ambition to bring banking closer to customers and enhance convenience through technology. The bank has also adopted a sectoral engagement model, allowing specialized teams to better serve strategic industries such as agriculture, trade, logistics, energy, and manufacturing; sectors that play a critical role in Kenya’s economic transformation.

“Our mission is to be more than just a financial institution. As we continue to deepen our relationships at the Coast and across the country, our goal is to empower businesses, inspire ambition, and ensure that every customer who banks with NCBA feels supported to go for it,” added Mr. Gossip.

Through these customer engagements, NCBA continues to reaffirm its focus on strengthening partnerships, identifying opportunities to enhance customer experience, and exploring new ways to support the region’s thriving business community.

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