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Telkom Introduces Cloud-based Voice Services for its Enterprise Customers

BY Soko Directory Team · April 16, 2019 09:04 am

Telkom has launched a new cloud-based fixed voice service product dubbed “Omni connect”, allowing SMEs and corporates to outsource for robust and secure cutting-edge technology.

Telkom Hosted PBX service will deliver a world-class end-to-end software and hardware system, powered by global technology company Avaya. Besides making and receiving calls, the service will also offer other features such as conference calls and the ability to integrate with email and the mobile phone.

The subscription-based service will take away the need for businesses to make heavy initial capital investment to acquire and maintain the fixed telephone system. Business will also not have to host fixed telephone systems on their premises. Businesses can also flexibly upgrade or scale down the service, in line with changing needs and technology trends.

“This solution will free corporates and SMEs to focus on their core businesses, without being bogged down by the cost of acquiring, running and maintaining this system,” the Telkom Enterprise MD Kris Senanu, said while adding that the move would enable them to become more efficient in their operations by simplifying their processes.

Mr. Senanu added that the service is competitively priced, with respect to on-net and off-net rates, billed per second, guaranteeing substantial cost savings on voice services.

“As we continue to invest in Kenya, one of our key focus areas is enabling customers to do business the way they want. Increasingly that means offering cloud-based solutions, and Telkom is at the forefront of meeting this demand,” said the Middle East, Africa and Turkey Vice President Fadi Hani.

Fadi added that they were delighted to expand their partnership with Telkom, which joined the growing number of partners worldwide who are now offering Avaya cloud services.

“We look forward to bringing even more customer-centric innovations into this important market with Telkom,” Fadi concluded.

“The service guarantees security and in-call stability. It runs on a secure system, deployed on Telkom’s backbone network, to protect it from direct access through the Internet, and confers an extra layer of security,” Mr. Senanu added.

The Telkom Hosted PBX service, Omniconnect, also delivers an advanced level feature set, including web collaboration and video calling, thus enhancing employee productivity.

The service comes in three offerings: two options for corporates (silver and gold) and one for SMEs.

The SME option will be offering the customer between five and 20 extensions, and comes with third-party mobile app support, as well as basic phone features (making and receiving calls, holding, transferring, voicemail, and parking/paging).

The corporate option, which services a minimum of 20 extensions, provides call recording and ad-hoc video-conferencing on the silver tier.

Telkom customers investing in the gold tier will enjoy the same benefits, plus voicemail to email, video calling, web collaboration, Office 365/Outlook integration and Conference Bridge.

Soko Directory is a Financial and Markets digital portal that tracks brands, listed firms on the NSE, SMEs and trend setters in the markets eco-system. Find us on Facebook: facebook.com/SokoDirectory and on Twitter: twitter.com/SokoDirectory

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