How many times have you shared your phone number on your Twitter timeline? How many times have you shared your M-Pesa message while seeking assistance from Safaricom following something such as a delay in a transaction?
Did you know there are fraudsters who are always online looking to mine such information and when and where to hit, a move that could lead to you losing money from your mobile wallet?
Did you know that if you need any assistance from Safaricom you can comfortably do so via their social media platforms such as Twitter and Facebook by sending them direct messages?
Do not post your personal information online while tagging Safaricom hopping for assistance. They will surely address your concerns but you will have exposed your data and information to millions of other users.
Have you ever received a call from individuals who claim to be from Safaricom? Did you know that if Safaricom wanted to call you they would use only one universal number?
When you get a call individuals who claim to be working with Safaricom, do not be in a hurry to follow what they need. First, check the number to confirm whether it is indeed from Safaricom.
Safaricom will only call you from 0722000000. The others are just porojo. Be on the lookout.
Did you also know that you can report suspicious numbers and fraudsters to Safaricom? Yes. You just report them through 333.
Safaricom has at least three Twitter accounts that are all verified by Twitter. The account that handles queries from customers is @Safaricom_Care. The account that sends out official communications is @SafaricomPLC.
Do not be tricked into following other parodies that made themselves look like Safaricom to steal from you.
Being safe online starts with you. Do not increase your vulnerability by giving fraudsters an easy ride.