Expect NYS Officers To Your Home Checking On Your KPLC Meter

The Kenya Power and Lighting Company (KPLC) has partnered with the National Youth Service (NYS) for a countrywide data-gathering exercise on all pre-paid and post-paid meters in an exercise called “Hodi Hodi”.

The exercise will kick off on Monday 19, 2021. KPLC says the NYS officers will only be involved in collecting meter coordinates to determine their exact location.

“Customers are advised to note that the NYS officers… will not engage in any revenue collection or meter reading,” said Kenya Power in an announcement.

The NYS Officials will have badges that they will have to present wherever they will go to avoid conmen taking the opportunity to steal from unsuspecting Kenyans.

Last month, Kenya Power launched a self-service portal to enable customers to conveniently apply for electricity connections from the comfort of their locations.

Customers can use Kenya Power’s mobile phone App ‘My Power’ to apply for electricity or visit  https://selfservice.kplc.co.ke/ using a computer or a mobile phone.

When making their applications, customers will be required to submit land/property ownership documents, ID cards, and PIN certificates through the portal.

Once they apply, customers will get a reference number instantaneously that they can use to proactively query and track their application status via USSD code *977#. The Company will also send customers text messages updating them whenever their applications move to the next stage.

“The portal is in line with one of the Company’s core strategic pillars of enhancing customer experience aimed at making services more accessible to customers. The convenient application process will also help drive sales, which is among the key pillars of our turnaround strategy,” said the Managing Director and CEO Mr. Bernard Ngugi.

This launch follows a successful pilot phase during which 7,000 applications were processed through the online platform.

The self-service portal will also eliminate instances of customers falling prey to fraudsters who ask them to pay for application forms or claim they can assist customers to apply for power at a fee.