How FairKash And KeCredit Are Threatening Customers With Death Threats Despite Being Banned

The Office of the Data Protection Commissioner in Kenya banned Azura Credit Limited’s two companies; FairKash and KeCredit from operating in Kenya over their constant harassment of their customers including sending them death threats.

The two exorbitant lending apps that charge an arm and a leg for interest rates, were ordered to pull their apps off the Google PlayStore and cease operations until the more than 10,000 complaints against them are reviewed and determined.

This was not the first time FairKash and KeCredit were warned and fined by the Data Commissioner for violating the rights of their customers and going against the Data Protection Act. The two apps are owned by the Chinese who operate with impunity.

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Despite having pulled their apps from Google PlayStore, the two apps are still calling, insulting, threatening, and harassing their customers. They are breaching data privacy by calling everyone in the phonebook of the borrower as well as sending them threatening emails.

They are also sending threatening emails to the workplaces of their borrowers threatening to storm such workplaces. Never before in the history of Kenya’s financial sector has such behavior been witnessed. It is as though they know that Data Protection laws in Kenya are weak and that they will bribe their way back into business.

It has also been confirmed that the two apps had operated in Kenya for years without the approval of the Central Bank of Kenya. One way they harass their customers is by spamming their phones with phone calls. They can have 100 people calling you within 5 minutes. They also send endless messages with someone receiving 50 messages per minute from them over the same thing.

“They have made my life hell. They are driving me into depression. That is not the way to treat a customer. They started harassing me two days to the maturity of the loan,” said one devastated user.

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