NCBA Unveils ‘Connect Plus’: A Next-Generation Transaction Banking Platform to Power Kenya’s Digital Economy

NCBA Group has launched Connect Plus, an enhanced transaction banking platform powered by Intellect’s eMACH.ai Wholesale Banking Cloud. This strategic upgrade significantly enhances NCBA’s corporate banking services, offering a more streamlined, secure, and user-friendly digital banking experience. The platform underscores NCBA’s commitment to delivering faster, customer-centric digital solutions for its customers.

The enhanced platform offers significantly faster transaction processing, enabling businesses to manage their operations efficiently and respond quickly to market demands. Security is paramount at NCBA, and the new system incorporates advanced security protocols, ensuring that client data and transactions are safeguarded with state-of-the-art technology.

According to Mr. James Gossip, Managing Director, NCBA Kenya, “NCBA’s digitally enabled transaction banking suite is a key move towards becoming a dominant bank in Kenya to service corporates and SMEs with a full array of products for all their local and international transaction banking needs, at a competitive price and to support the government’s Kenya Digital Economy initiative based on Kenya Vision 2030.”

Furthermore, the enhanced user experience provides an intuitive and modern interface, making digital banking accessible and convenient for all customer segments, regardless of their technical proficiency. The platform’s expanded capabilities empower NCBA to introduce a comprehensive suite of products that cater to the complex needs of its diverse customer base, supporting both local and international transactions.

According to iGTB CEO, Mr. Manish Maakan, “eMACH.ai DTB is transforming NCBA’s digital banking platform to develop cutting-edge innovative offerings for SME and corporate clients to enable NCBA to differentiate itself from the market by always staying a step ahead in catering to the customer’s evolving needs. Today, as more than 60% of the world’s top banks #winwithiGTB, we aim to continually help our clients to not only exceed customer expectations but also empower them to adopt an innovative position in the corporate banking space.”

He added, “With over 60 banks in Intellect’s eMACH.ai Digital Transaction Banking portfolio, our fully-integrated Cash & Trade platform has become a global go-to-solution for Wholesale Banking needs. This deal is our 3rd major digital transformation in Kenya, making it 23 clients for Intellect across the Sub-Saharan region. Africa is one of the fastest-growing markets embracing digital transformation, and we want to be there as the right partner, taking African banks to the global stage.

The complete digital transformation of NCBA’s Transaction Banking platform will enable the bank to:

• An advanced integrated corporate banking digital platform: With Account Services, Payments, Collections, Liquidity, Trade Finance, Host-to-Host services, and other advanced utilities for corporate & commercial clients, NCBA delivers a seamless user experience with improved operational efficiency.
• Future-proof banking transformation with advanced architecture and technology: With a composable, cloud-native platform powered by microservices and open banking APIs.
• Deliver superior customer experience with Contextual Banking eXperience: By providing the best contextual experience, through UX, operational & process innovation for different customer segments across channels.
• Acquire competitive advantage: Through digitization, enhanced technology, and ability to roll out cash management products in record time to further shore up its revenue base
• Rapidly acquire customers: With the ability to quickly respond to customer needs, an in-built configurable product setup for faster responsiveness as the market evolves

“With Intellect’s deep wholesale banking domain and regional expertise in digitally transforming transaction banking, NCBA is marching ahead to provide customer gratification and achieve operational efficiency. This project will ensure that NCBA becomes a distinguished bank known for superior customer experience.” Added Mr. Gossip.

NCBA stands out as one of Kenya’s leading banks by asset size, showcasing its robust market presence. The bank operates an extensive network with 99 branches and banking agencies throughout Kenya, enhanced by a strategic partnership with the Kenya PostBank, to bolster its cash collection services. NCBA is committed to innovation, offering specialized products and services designed to meet the unique needs of its customers. Thereby confirming its position as a leading digital bank in the African region.

Read Also: NCBA Flags Off 110 Entrepreneurs For 2025 China Business Trip To Unlock Global Trade Opportunities