NCBA Wraps Up “Meet, Mingle & Money Talks” in Mombasa, Reinforcing Its Customer-Obsessed Banking Vision

NCBA has taken its customer engagement drive to the Coast with the high-level “Meet, Mingle & Money talks’ forum, in Mombasa, as part of its ongoing efforts to strengthen relationships with its emerging affluent and young professional clients across Kenya. This event marks another step in NCBA’s commitment to being a truly customer-centric institution; one that listens, learns, and acts on the needs of its clients with intentionality and care.

The Mombasa edition marks the conclusion of the successful series, following earlier sessions held in Nairobi where NCBA’s leadership team engaged directly with clients to explore their financial ambitions, business opportunities, and personal investment goals. These forums have provided customers with valuable one-on-one interactions with key decision makers, enabling the bank to refine its products and services based on real-time feedback. Previous sessions recorded strong engagement and generated high-quality business leads across mortgages, investment products, asset finance, and bancassurance, demonstrating the impact of truly listening to customers.

Commenting on the initiative, NCBA Group Director Retail Banking, Dennis Njau, said, “Customer obsession for us is not a catchphrase; it is a culture. It means being present in the lives of our customers, anticipating their needs before they arise, and walking with them through every financial milestone. This engagement in Mombasa is about deepening those relationships and reaffirming that at NCBA, our customers come first.”

Kenya’s banking and finance industry continues to evolve, with total sector assets rising by over Ksh 1.2 trillion in 2024, a sign of strong credit demand and institutional resilience. Formal financial access has also improved slightly, reaching 84.8%, driven largely by digital innovation. However, only 18.3% of Kenyans are considered financially healthy, meaning most remain vulnerable to economic shocks and struggle to save or invest sustainably.

Young people are especially underserved. Despite making up about 35% of the population, youth are far less likely to hold formal savings accounts or invest through financial institutions, and unemployment remains a major barrier to inclusion. Meanwhile, Kenya’s national savings rate stands at just 11–13%, below the African average of 17%, underscoring the need for banks to move beyond transactional services toward true wealth-building support.

Through these “Meet, Mingle & Money Talks” forums, NCBA is demonstrating that banking can be both personal and purposeful. Each engagement is designed to be more than an evening of networking. It is a platform for shared ideas, mutual growth, and tangible action. Following the event, customers will continue to receive tailored financial guidance and access to exclusive opportunities that align with their individual goals.

By hosting this experience in Mombasa, NCBA aims to bring the same spirit of partnership to the Coast Region, a region that continues to play a critical role in Kenya’s economic landscape through trade, tourism, and real estate development. NCBA continues to expand its footprint and strengthen its relationship across Kenya, with its focus remaining unwavering: to create a bank that is truly obsessed with its customers. The Mombasa engagement is yet another reflection of that mission; building relationships that last, creating impact that matters, and driving a future where every client feels heard, understood, and valued.

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