Diamond Trust Bank

Diamond Trust Bank (DTB) is a leading regional bank, listed on the Nairobi Stock Exchange and headquartered in Nairobi Kenya.

An affiliate of the Aga Khan Development Network (AKDN), DTB has operated in East Africa for over 70 years, with a focus on the SME sector and a commitment to improving our award-winning customer service.

DTB plays a vital role in the growth of East Africa’s economy through enabling more people to come under financial inclusion by serving individual consumers, small and middle-sized businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

DTB currently has over 100 branches spread across Kenya, Tanzania, Uganda, and Burundi and is committed to enabling people to advance with confidence and success.

Vision

‘Enabling people to advance with confidence and success.’

Mission

‘To make our customers prosper, our staff excel and create value for our stakeholders.’

Values

Our values are the fundamental principles that define our culture and are brought to life in both our attitudes and our behavior. It is our values that make us unique and unmistakable.

• Integrity
  To be the leading bank in Africa knowing that our success depends upon trust. Our customers and society in general expect us to possess and steadfastly adhere to high moral principles and professional standards.

• Excellence
  This is at the core of everything we do. The markets in which we operate are becoming increasingly competitive and our customers now have an abundance of choice. Only through being the very best, in terms of the service we offer and our products and premises, can we hope to be successful and grow.

• Progressiveness
  We believe in the advancement of society through the adoption of enlightened working practices, innovative new products and processes, and a spirit of enterprise.

• Customer focus
  We need to understand fully the needs of our customers and adapt our products and services to meet these. We must strive always to put the satisfaction of our customers first.

• Meritocracy
  We believe in giving opportunities and advantages to our employees on the basis of their ability. We believe in rewarding achievement and in providing first-class career opportunities for all.

Contacts:

Kenya: +254 -20- 284 9888/ +254 – 719 – 031 888/ +254 – 732 – 121 888

(our contact center is open 24hours a day)

Tanzania: (+255) 222 114891/2

Uganda: (+256) 414 387000/100/ 0800 – 242 242

Burundi: (+257) 222 59988

Email:

Kenya:contactcentre@dtbafrica.com

Uganda:info@dtbuganda.co.ug

Tanzania:customercare@diamondtrust.co.tz

Burundi:info@dtbafrica.com