Top Lousy Customer Care Habits Costing You Your Business

By Virginia Mwangi / August 31, 2018



Customer care

Customer service jobs are mostly best suited dependent on a person’s personality and not just training. Nothing brings down business like a seller with poor customer habits hence the saying, the customer is always right.

A positive minded person can sell almost anything and is able to guide the customer without seeming desperate. A seller should understand the need to grow a great customer relationship and it is sad that most of the Small and Medium Enterprise (SME’s) are not willing to do what it takes to develop the relationship.

Relationships require work and given the financial investment put into the business, it is the least one can do to grow a business. Customer experience is bound to get you to repeat business despite the competition in the market.

Businesses with attendants who are rude and not willing to assist customers are an obvious put-off. Attendants who seem to engage in a cat and mouse game with customers while the numbers of unemployed Kenyans continue to bloat out here. An attendant who has no information and does not seem motivated to research for the customer on either the stocked products including prices or where to find specific products is a big letdown for any company.

A number of shop attendants have in most occasions been accused of being rude and lazy. It is not new to have shopkeepers who are too lazy to get you your balance; they even ask customers whether they would opt for buying something else instead of giving back the balance. Nothing puts off customers like an arrogant seller who seems offended by the customer’s request for service.

The emergence of smartphones came with the introduction of social media which if not properly used can be one’s downfall as it easily becomes habitual. Business attendants who get engrossed in their phones and fail to pay attention to present themselves as ignorant.

For the employed attendants, quit if you cannot change, as your attitude could easily bring down the business which is most likely a source of livelihood for a number of families. A good attendant is not bothered by questions and does not mind stepping out of comfort to assist a client.

If humility is not something you value and your language is foul, customer service jobs are not for you.

There is no client that wants an assistant with a lousy attitude added to foul language; repeat business cannot be expected after such experiences.

A warm, welcoming and helpful attitude is what will, not only, promise you repeat businesses but assure you of many referrals and a great relationship with your customers.





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