Kenyans will now be able to get their passport within a record time of three days as opposed to the normal 7 days.
Cabinet Secretary for Interior Dr. Fred Matiang’i has said the government is working towards ensuring that Kenyans do not wait beyond three days for their passport after applying.
“There should be no excuse why there should be delays in getting such vital documents,” said CS Matiang’i.
The CS says in the future, the government will be generating passports within the same day of them being applied for.
“Just like we have reduced delays in getting birth and death certificates, we shall ensure that we get to the policy of the same-day service for the issuance of passports,” said the CS.
According to the CS Matiang’i, some officials are deliberately delaying the issuance of passports and other vital documents with the intention of asking for bribes from Kenyans.
Late 2019, CS Matiang’i visited the Registrar of person offices where he met thousands of people who were frustrated in waiting for both birth certificates and death certificates, putting the employees on notice and wanted them to issue the documents on a daily basis.
Although CS Matiang’i says that complaints have reduced in terms of getting both birth and death certificates, things seem to have remained the same as Kenyans continue to suffer in search of the documents.
In recent days, Kenyans have been complaining about delays in getting a replacement for their national IDs at Huduma Centres, especially Huduma GPO.
Naturally, it is supposed to take one at least two weeks to get a replacement of the ID card but Kenyans say some of their IDs are taking more than a month.
As the government says it is making services available, it has failed to address the issue of the e-Citizen platform where Kenyans pay for services but no service is delivered.