KLM Receives Global Recognition For Safety, Customer Well-being And Sustainability

KLM Airline has received the 2024 APEX World Class Award for the third time in a row for outstanding performance in offering customer safety, and well-being and championing sustainability.

The International Airline Passenger Experience Association (APEX) presents the prestigious award annually, which evaluates passenger perceptions. Winners are chosen based on worldwide audits and consumer reviews and must be awarded five-star reviews at the very least.

In addition to winning the World Class Award, KLM was also recognized as Best-in-Class for Sustainability.

Commenting on receiving the award, Air France KLM General Manager for East and Southern Africa, Nigeria, and Ghana Marius van der Ham said the World Class Award reflects service, guest experiences, safety, and sustainability performance.

“We’re incredibly proud to have won the APEX World Class Award for the third year in a row. We prioritize carrying our passengers safely and in comfort, while also focusing on making flying cleaner, quieter, and more fuel-efficient. To this end, we invest heavily in vigorous fleet renewal and purchasing sustainable fuel. The award serves as a fitting recognition for everyone at KLM who makes every effort daily to serve our customers,” said Marius.

APEX is the biggest international airline association when it comes to passenger perceptions and has developed into a renowned research and rating organization.

This year’s World Class Award was dished out to eight airlines. Alongside KLM, this included Emirates, Singapore Airlines, Qatar Airways, Japan Airlines, Xiamen Airlines, and Saudia.

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