Britam Dominates AKI Awards 2025 with Double Win as Life and General Insurance Company of the Year

Britam swept top honors at the prestigious Association of Kenya Insurers (AKI) Awards 2025, with its Life, General Insurance businesses, and financial advisors securing the industry’s most coveted titles.

Britam Life Assurance won Life Insurance Company of the Year for a record 19^th Consecutive Year while Britam General Insurance clinched General Insurance Company of the Year.

The historic double win was reinforced by multiple accolades for Britam’s financial advisors across both businesses, underscoring the Group’s market leadership driven by customer-centric innovation.

Britam recorded 480 unique qualifying agents. 447 in Life Insurance and 60 in General Insurance, with 27 financial advisors qualifying in both categories. Notably, 25 of the Top 50 Life Insurance Agents were Britam financial advisors, with six securing Top 10 positions in the Life Insurance Persistency Award—a key indicator of customer trust and long-term policy retention. In General Insurance, three Britam financial advisors ranked among the Top 20 agents nationally, with two also winning Premium Volume Awards in the Professional Indemnity (Patrick Juma) and SME Business (Ezekiel Njuguna) categories.

Now in its 24th year, the AKI Awards are the industry’s leading benchmark for excellence in insurance. This year’s theme, “Customer First: Reimagining Insurance Service through Digital Transformation,” reflected the industry’s push toward faster, simpler, and more seamless customer experiences.

“These awards reflect the trust customers place in Britam and the dedication of our people,” said Tom Gitogo, Britam Group Managing Director and CEO. “Insurance should work when customers need it most. Our focus is to make it simple, fast, and dependable, and we will continue investing in the capabilities that deliver that promise.”

Britam Life Assurance also received the Most Improved Company Award, the Individual Life Insurance Company Innovation Award, and ranked 3rd in the Group Life Insurance Company of the Year category.

Britam General Insurance was also awarded with the Most Improved General Insurance Company Award and the General Insurance Innovation Award.

The accolades cap Britam’s strong 2025, marked by expanded distribution, fast claims payouts, market-share gains, and continued investments in technology and talent. 2025 also marked the close of Britam’s EPIC² Strategy (2021–2025) which restored the Group to profitability while accelerating digital adoption and operational efficiency. The milestone year also coincided with Britam’s 60th anniversary, celebrating six decades of securing the financial futures of individuals and businesses across Africa.

This year, Britam embarked on its 2026–2030 strategy known as Ascend, built around six pillars, including: African expansion, Sustainability and Governance, Customer obsession, Execution Excellence, Nurturing People and Partnerships and Digitalization and Innovation.  Ascend builds on the momentum of the previous strategy and positions Britam for its next phase of growth as a tech-led financial services firm.

Britam remains committed to building a best-in-class distribution network, providing ongoing training to its financial advisors—fondly known as “Blue Eagles”—to maintain industry leadership.

According to the Insurance Regulatory Authority (IRA), Britam holds a 25.1% market share in life insurance, covering pensions, life assurance, and investments. In general insurance—which includes motor and health—the company is Kenya’s second-largest insurer with a 9.7% market share, and one of the few profitable players in the segment.

Read Also: Britam Now Leverages AI to Settle Motor Claims In Two Hours