Uber, the transportation network company has introduced a feature that will allow Kenyans to tip drivers as a show of appreciation at the end of a trip or after food delivery.
The new feature serves as a platform for those who want to show their appreciation through tips for an excellent service provided.
According to Alon Lits, the General Manager for Uber in Sub Saharan Africa, all tips collected from those using the transport system to travel or for deliveries will go directly to drivers and the company will not deduct any service fees from the tips.
“Driving and delivering food is more than just getting people and food from point A to B. Every day, our driver-partners and delivery-partners do their best to make our riders and eaters lives easier – from getting them to that big business meeting, or delivering a meal for them at the end of a long day – they do it all. Which is why improving their experience continues to be a key priority for us,” said Lits.
Lits also noted that the feature was implemented following several suggestions Uber has received from driver-partners and delivery-partners through various engagement sessions.
“With this feature, Uber is providing an avenue that will enable those driver-partners and delivery-partners that often go above and beyond for riders and eaters get recognized and rewarded. This could be the driver that waits for riders to safely enter their home or one who works hard to ensure that a meal is delivered in good time,” said Lits.
The new tipping feature will, however, be optional and riders and eaters will be given optional tip values as well as an option to customize an amount for their driver.
The feature will be made available below the rating and compliments section. All tipping payments will be deducted from the rider’s registered credit or debit card, cash-paying riders are free to give their cash tips directly.