Kenya Power has, over the past several months been met with complaints and frustrations individuals across the country over delayed power tokens
Many people have expressed their concerns about how the company is failing them when they run out of tokens even during emergencies. Buying tokens through KPLC’s pay bill number 888 880 is annoying, they say.
Kenya Power has a total of twelve authorized vendors. They all serve as alternatives for buying the tokens. Currently, the company’s pay bill number 888 880, despite the existence of the other options handles 65 percent of the token distribution.
Due to the increased number of transactions, the pay bill number is handling, the time it takes for the message to reach the customer is longer than expected. Nevertheless, the company advises that should one experience delays, they should send the M-PESA code to Kenya Power’s Twitter handle or Facebook page where they will get immediate assistance.
With the continuously rising number of customers, Kenya Power’s need to solve the complaints and concerns raised by Kenyans, and the ardent need to enhance service delivery, it deployed multiple vendors to help in the distribution of the tokens.
The vendors include KPLC itself, and 8 walk-ins; Webtribe (Jambo Pay), Diamond Trust Bank, Koranduhrise01 (3rd Party Vendor), Anchoremb01 (3rd Party Vendor), Digital Leo, Kplc Offices (walk-ins), Ceven (Pata Pawa), and Africa ending (Solo).
Other than the walk-ins, one can also use Lexco One USSD code, *855# to Okoa Stima, or buy them through Equity Bank with the KPLC bill numbers.
Using pay bill numbers is much easier, and for that, there are other pay bill numbers apart from the KPLC’s, which include Dynamo’s (800904), Radix (800850), and PSDL (501200).
All these alternatives are legitimate and will accord you the help you need. KPLC, therefore, urges customers to use these alternative pay bill numbers owned by the vendors owing to technical hitches that may affect the official pay bill system.