Hypocrisy, Manipulation Surrounds Huduma Namba as Citizens Get Bullied into Registration

By Virginia Mwangi / May 14, 2019




The Government continues to hypocritically say that it is not forcing any Kenyan to apply for the Huduma Namba yet it has continually sent threats of what it warns will be dire consequences if at all a Kenyan does not have the Huduma Namba.

 Manipulation Surrounding Huduma Namba

It is an open secret that Kenyans who are going for the Huduma Namba are doing so out of fear of the ‘Consequences’ which have at times sounded inhumane with a good example is that of lack of access to Government services.

Denial to access services because one lacks Huduma Namba is a direct infringement of one’s legal rights and I had sworn to keep away from bowing to this form of bullying.

Forcing Kenyans to register for any document to be able to access services that they are taxed to facilitate and that are their legal right is outright bullying and manipulation. Kenyans ought to register for Huduma Namba because they understand the importance and believe in the course Not because they are scared they will be denied crucial services that are their rights as citizens of this nation.

Media is in Bed with the Government over Huduma Namba

The media has been totally shut on the issue as it pockets hefty sums of money in the advertisement of the registration and cannot be relied on to be a dog watch. The media is not seen to take a stand on the issue and set the agenda for Kenyans leaving the social media to succumb to the creation of myths and fueling of rumors.

My Nauseating Experience on my trying to apply for the Huduma Namba

I decided to succumb into the bullying and experience the registration process. I leave the office early keeping in mind that CS Matiang’i has assured us that the process will close at 6 pm. I arrive at one of the tables set for registration in Pangani at 4 pm with my required documents at hand.

There is a group of people gathered around the table looking tired and lost, I join and the gentleman holding the tablet as the only form of identification as the person set to carry out the process looks at me with an angry look and says “mimi kazi nimefunga, sihudumii mtu mwingine, sina forms” (I have closed work and I’m not serving anybody else today, I don’t have any more forms). I smile at myself and think, even fate does not want me getting this mysterious Namba.

A familiar face walks in and I hesitate to walk away as she explains that she was given the Huduma Namba form to fill on Friday and return on Saturday but did not make to come on Saturday. The Huduma Namba clerk responds that he was closed and would not even accept the lady’s filled form.

His attitude is nauseating and so is this whole Huduma Namba registration process, I walk home feeling bullied and sad that as a citizen my rights are not constant and can change depending on the moods of the people I woke up so early, dragging my almost due pregnancy, to vote for.





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