76% Of Africa Gig Workers Experienced A Drop In Income

Kenya’s gig economy has been growing steadily over the years with the entrance of many local and international players offering ride-hailing and online delivery services.

However, the Covid 19 pandemic affected operations in the sector making most players to put in place a raft of measures in order to remain afloat in business.

Surveying more than 600 South African gig workers, Flourish found that 76 percent experienced a large decrease in income since March 2020. The report also summarizes how gig workers are coping with economic dislocation.

“Digital platforms have made it possible for workers around the world to participate in the gig economy, providing a degree of formality and stability to their work,” said Arjuna Costa, managing partner at Flourish.

“When the coronavirus outbreak caused the global economy to come to a halt in Q1 of this year, workers were severely impacted. By tracking gig worker experiences in South Africa, and elsewhere, we hope to open conversations about how fintech companies can build lasting solutions for this vulnerable population of citizens.”

As part of The Digital Hustle: Gig Worker Financial Lives Under Pressure, Flourish began tracking the experiences of gig workers across the globe in May. The firm released the Brazil edition in June 2020 and is currently fielding surveys in India, Indonesia, and the U.S. With each of its country-specific studies, Flourish aims to help fintech entrepreneurs connect with the people most in need of aid and better understand their needs.

“The impact of COVID-19 on South Africa’s gig economy is a reflection of the situation in many countries across the continent. However, we expect the gig economy to grow across Africa and we believe that gig workers will become a larger part of the African workforce,” added Arjuna Costa. “It’s important that financial institutions understand how to work with and support this growing sector.”

Approximately 4 out of 5 workers now earn less than $240 USD per month, compared to 16% before the COVID-19 lockdown. 91% are very concerned about COVID-19, specifically, how gig workers believe it will affect their ability to earn an income (46%) and the risk to their family’s health (26%).

Some gig workers are impacted more than others. E-hailing drivers were twice as likely as delivery workers to report a significant decline in quality of life, with 83% suffering a large decrease in income.

Coping strategies among South African gig workers vary. Some have a financial cushion, but a majority live on the edge. If they lost their main source of income, 58% of respondents reported they could not cover household expenses for a month without borrowing.

Most have made sacrifices to cope with the pandemic and accompanying economic dislocation. Over half of gig workers have already reduced their household expenses, almost half borrowed money, and nearly 3 out of 4 had to rely on savings. Yet, only 1 in 5 are seeking additional income – a low figure possibly driven by the strictly enforced COVID-19 lockdown.

In the next 6 months, nearly all respondents plan to restart or continue the work they were doing before the lockdown. The majority are concerned about the ability to earn an income, find work, cover day-to-day work expenses. For 4 out of 5 people, health risk associated with returning to work was not a top concern.

Despite recent hardships, Flourish expects continued growth in online platforms and financial tools to support gig workers.

Flourish partnered with research firm 60 Decibels and gig worker startups FlexClub and Picup to conduct the online survey of 605 gig workers from June 21-28, 2020. Of these respondents, 425 were e-hailing drivers and 180 were delivery workers. To see the full report and access the underlying data, visit