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Top 10 Insurance Companies With The Most Complaints

BY Juma · September 10, 2021 08:09 am

KEY POINTS

Over the six-month period, the Authority registered 459 complaints. General insurance business accounted for 75 percent of the complaints whereas 25 percent were made against long-term insurers.

The Insurance Regulatory Authority (IRA) has published a list of insurance companies that received the most complaints in six months to the month of June 2021.

Over the six-month period, the Authority registered 459 complaints. General insurance business accounted for 75 percent of the complaints whereas 25 percent were made against long-term insurers.

Over the period 104 (30 percent) complaints against General insurers were resolved while 59 (51 percent) complaints against long-term insurers were resolved.

The complaints are reported to the Authority through various channels which include post, email, telephone calls via IRA toll-free line, walk-ins, and social media such as Twitter and Facebook.

Read More: Explico and Amaco Report Highest Number of Customer Dissatisfaction

According to the report, Xplico, Resolution, Corporate, and Trident insurance recorded more than a quarter of the 459 insurance complaints filed with the Insurance Regulatory Authority (IRA).

Here are the top 10 insurance companies with the most complaints:

  1. Xplico Insurance – 43
  2. Resolution Insurance – 30
  3. Trident Insurance – 25
  4. Monarch Insurance – 24
  5. Kenyan Alliance – 22
  6. Directline Insurance – 18
  7. Invesco Insurance – 17
  8. Amaco – 16
  9. Britam General – 15
  10. Corporate Insurance – 13

Read More: Inaction and Abuse by Police Among Top Complaints Reported to IPOA

During Q2 2021, sixteen (16) insurance fraud cases were reported to the Insurance Fraud Investigation Unit (IFIU). The number of fraud cases reported in each month of Q2 2021 was 8 in April, 6 in May, and 2 in June.

The Covid-19 pandemic still remains the greatest risk in the economic recovery. However, continued massive vaccination across countries has brought hope in the control of the COVID-19 pandemic. According to the ministry of health, over two million people have so far been vaccinated in Kenya.

The continued vaccination of people across the world has led to more relaxation of restrictions of both local and international travel which continues to spur international trade especially on the movement of people and goods.

Read More: What to Do If You’re Registered to a Political Party Without Consent

Juma is an enthusiastic journalist who believes that journalism has power to change the world either negatively or positively depending on how one uses it. (020) 528 0222 or Email: info@sokodirectory.com

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