Top 10 Insurance Companies With The Most Complaints

By Juma / Published September 10, 2021 | 8:59 am




KEY POINTS

Over the six-month period, the Authority registered 459 complaints. General insurance business accounted for 75 percent of the complaints whereas 25 percent were made against long-term insurers.


Kenya

The Insurance Regulatory Authority (IRA) has published a list of insurance companies that received the most complaints in six months to the month of June 2021.

Over the six-month period, the Authority registered 459 complaints. General insurance business accounted for 75 percent of the complaints whereas 25 percent were made against long-term insurers.

Over the period 104 (30 percent) complaints against General insurers were resolved while 59 (51 percent) complaints against long-term insurers were resolved.

The complaints are reported to the Authority through various channels which include post, email, telephone calls via IRA toll-free line, walk-ins, and social media such as Twitter and Facebook.

Read More: Explico and Amaco Report Highest Number of Customer Dissatisfaction

According to the report, Xplico, Resolution, Corporate, and Trident insurance recorded more than a quarter of the 459 insurance complaints filed with the Insurance Regulatory Authority (IRA).

Here are the top 10 insurance companies with the most complaints:

  1. Xplico Insurance – 43
  2. Resolution Insurance – 30
  3. Trident Insurance – 25
  4. Monarch Insurance – 24
  5. Kenyan Alliance – 22
  6. Directline Insurance – 18
  7. Invesco Insurance – 17
  8. Amaco – 16
  9. Britam General – 15
  10. Corporate Insurance – 13

Read More: Inaction and Abuse by Police Among Top Complaints Reported to IPOA

During Q2 2021, sixteen (16) insurance fraud cases were reported to the Insurance Fraud Investigation Unit (IFIU). The number of fraud cases reported in each month of Q2 2021 was 8 in April, 6 in May, and 2 in June.

The Covid-19 pandemic still remains the greatest risk in the economic recovery. However, continued massive vaccination across countries has brought hope in the control of the COVID-19 pandemic. According to the ministry of health, over two million people have so far been vaccinated in Kenya.

The continued vaccination of people across the world has led to more relaxation of restrictions of both local and international travel which continues to spur international trade especially on the movement of people and goods.

Read More: What to Do If You’re Registered to a Political Party Without Consent





About Juma

Juma is an enthusiastic journalist who believes that journalism has power to change the world either negatively or positively depending on how one uses it.(020) 528 0222 or Email: info@sokodirectory.com

View other posts by Juma


More Articles From This Author








Trending Stories










Other Related Articles










SOKO DIRECTORY & FINANCIAL GUIDE



ARCHIVES

2021
  • January 2021 (182)
  • February 2021 (227)
  • March 2021 (325)
  • April 2021 (260)
  • May 2021 (285)
  • June 2021 (273)
  • July 2021 (277)
  • August 2021 (233)
  • September 2021 (148)
  • 2020
  • January 2020 (272)
  • February 2020 (310)
  • March 2020 (390)
  • April 2020 (321)
  • May 2020 (335)
  • June 2020 (327)
  • July 2020 (334)
  • August 2020 (276)
  • September 2020 (214)
  • October 2020 (233)
  • November 2020 (242)
  • December 2020 (187)
  • 2019
  • January 2019 (253)
  • February 2019 (216)
  • March 2019 (285)
  • April 2019 (254)
  • May 2019 (272)
  • June 2019 (250)
  • July 2019 (338)
  • August 2019 (293)
  • September 2019 (306)
  • October 2019 (313)
  • November 2019 (362)
  • December 2019 (319)
  • 2018
  • January 2018 (291)
  • February 2018 (213)
  • March 2018 (278)
  • April 2018 (225)
  • May 2018 (237)
  • June 2018 (178)
  • July 2018 (256)
  • August 2018 (249)
  • September 2018 (256)
  • October 2018 (287)
  • November 2018 (284)
  • December 2018 (186)
  • 2017
  • January 2017 (183)
  • February 2017 (194)
  • March 2017 (207)
  • April 2017 (104)
  • May 2017 (169)
  • June 2017 (205)
  • July 2017 (190)
  • August 2017 (195)
  • September 2017 (186)
  • October 2017 (235)
  • November 2017 (253)
  • December 2017 (266)
  • 2016
  • January 2016 (165)
  • February 2016 (165)
  • March 2016 (190)
  • April 2016 (143)
  • May 2016 (245)
  • June 2016 (182)
  • July 2016 (271)
  • August 2016 (248)
  • September 2016 (234)
  • October 2016 (191)
  • November 2016 (243)
  • December 2016 (153)
  • 2015
  • January 2015 (1)
  • February 2015 (4)
  • March 2015 (166)
  • April 2015 (108)
  • May 2015 (116)
  • June 2015 (120)
  • July 2015 (148)
  • August 2015 (157)
  • September 2015 (188)
  • October 2015 (169)
  • November 2015 (173)
  • December 2015 (207)
  • 2014
  • March 2014 (2)
  • 2013
  • March 2013 (10)
  • June 2013 (1)
  • 2012
  • March 2012 (7)
  • April 2012 (15)
  • May 2012 (1)
  • July 2012 (1)
  • August 2012 (4)
  • October 2012 (2)
  • November 2012 (2)
  • December 2012 (1)
  • 2011
    2010
    2009
    2008
    2007
    2006
    2005
    2004
    2003
    2002
    2001
    2000
    1999
    1998
    1997
    1996
    1995
    1994
    1993
    1992
    1991
    1990
    1989
    1988
    1987
    1986
    1985
    1984
    1983
    1982
    1981
    1980
    1979
    1978
    1977
    1976
    1975
    1974
    1973
    1972
    1971
    1970
    1969
    1968
    1967
    1966
    1965
    1964
    1963
    1962
    1961
    1960
    1959
    1958
    1957
    1956
    1955
    1954
    1953
    1952
    1951
    1950